4 excellent reasons to try the Prodoscore for RingCentral integration | #customersupport #supporticket

Data is the backbone of any business. It’s the fuel that drives insights and smart decision-making.

According to annual research from SaaS management company Blissfully, the SaaS tech stack for companies continues to expand in both a number of apps used and complexity. Overall spend per company on SaaS products is up 50%, and the unique number of apps used per company is up 30% year over year. 

That means companies now want ways to get more value from their data. They want to use data to make smarter decisions, create a culture of innovation, and meet the demand of employees for hybrid or remote work.

At the same time, organizations want to be able to do more with less. They want to empower employees to spend time, not on data management, but on activities that will build real value for the business. 

The question is, how can you use the resources available to keep up with today’s tech demands while deriving value from the data you have? That’s where Prodoscore for RingCentral comes in.

 

First, what is Prodoscore?

Prodoscore is an all-in-one suite of solutions that tracks key employee functions and identifies drivers that affect revenue. 

Organizational leaders and employees alike can use this data to improve performance, reduce burnout, and increase productivity.

Using the power of AI, machine learning, and natural processing language (NPL), Prodoscore offers a unique dashboard that gives you an at-a-glance score of entire departments, units, or specific people.

 

What is Prodoscore for RingCentral?

Prodoscore for RingCentral is an integration that brings Prodoscore’s key capabilities right into your RingCentral app.

The Prodoscore for RingCentral offers features like:

• Customer segmentation
• Customer churn analysis
• Product performance analysis
• Predictive models for marketing campaigns and customer engagement

Prodoscore for RingCentral makes it easy to capture, analyze, and share data that directly affects performance and employee satisfaction. It helps organizations stay on top of their key priorities while also providing leaders with actionable insights into how they can improve their teams’ performance.

 

4 benefits of using Prodoscore for RingCentral

1. Prevent data silos

Prodoscore for RingCentral is a powerful tool that breaks down the cycle of data silos. It helps consolidate disparate data sources into a single database and ensures that this data is available to all the stakeholders.

By preventing data silos, it creates a holistic view of the data you have, giving you a better understanding of what’s happening in your departments. These 360-views of data within a single dashboard allow you to identify problem areas and make smarter decisions more rapidly.

2. Contextualize and make sense of various data points

Data has a story to tell, and one of the most important tasks for data scientists and analysts is to contextualize and make sense of various data points. They need to identify trends and patterns in the data, interpret them, and put them into context to tell the story of what the data represents. 

This task is necessary for many different industries, but it’s especially important for those who look for insights into their customer base or try to understand their market better. Trusting your “gut” isn’t the way to drive smart decisions.

Research has shown that organizations that use a data-driven approach are 162% more successful at driving revenue growth than their counterparts who use “intuition” or other approaches as their guide.

3. Identify opportunities for improvement, implementation, and use

Prodoscore’s AI-powered analytics solution creates an opportunity for business users to get a thorough analysis of how RingCentral is being used within their organizations.

With this new window into your world, there is complete visibility and gateways into new applications for your organization or department.

4. Support digital transformation

Digital transformation is a crucial part of every organization’s goal to grow. The question is not whether to transform, but how deeply to transform and what that transformation should be.

The first step for any organization is to gain visibility into how employees are engaging with the tools they’re using. Whether it’s an analytics tool, a customer service chatbot, or something else, understanding how employees interact with the applications provides insights into how those applications are streamlined.

With Prodoscore for RingCentral, you can see how employees answer customer service calls, which helps you understand what types of support methods are needed and whether the information or processes applied are consistent from department to department.

The second step is to provide training on the program based on feedback from employees. For example, at RingCentral, this meant implementing an internal training program for its salespeople that used a virtual agent in a live setting to demonstrate various tactics for achieving different outcomes. 

 

A more productive workplace

Data produced by various tools and applications can help teams become more productive. Supercharging productivity throughout your organization is possible with the right tools, such as Prodoscore for RingCentral, which provides you with the insight you need at-a-glance, at any time.

The best way to supercharge workplace productivity is to create a productive environment for employees where they are encouraged, supported, and well-equipped with the right tools. Prodoscore’s AI provides you with more data, faster than ever before, so you can make better decisions quickly. This supports your productivity initiatives and helps your entire organization become more agile and responsive to internal and external events.

Prodoscore opens up new worlds for you. See how it works here.

Originally published Aug 16, 2022