Being a medical professional, you know that the right medical software plays a vital role in alluring, retaining, and flourishing your client base. The use of software makes it easier to streamline the process of caring for a patient. This absolutely includes a variety of user-facing software, such as appointment reminder, dental, electronic medical records, medical billing, mental health, patient engagement, Pilates studio, and telemedicine.
Considering the current digital era, the medical software that you choose impacts each and every aspect of your business, such as scheduling appointments to reminding professionals and patients. One wrong choice can result in a huge loss for your medical practice.
With hundreds of options available, choosing which software is right for your medical business can be difficult. Our list of top-rated medical software options can help.
This report recognizes 10 products that stood out among 1000+ applications in eight medical-related categories to deliver excellent value, according to feedback from thousands of reviews from software users.
Here’s our list of 10 products, selected based on their appearance in at least five FrontRunners reports—our annual reports that rate the top software products based on user reviews. The products that appeared in the most FrontRunners reports appear at the top of the list.
- Number of appearances in 2022 FrontRunners reports: 5
athenaOne is a cloud-based healthcare solution that combines EHR, revenue cycle management, telemedicine, and patient management functionalities to simplify documentation, collect revenue faster, help teams stay connected with the patient-practice relationships, support patients remotely, and practice on-the-go.
Here’s what reviewers on Software Advice say about athenaOne:
Pros:
- “I love how easy its functionality from registering a patient up to checking out the patient. Most importantly, its very convenient to have macros as it hasten up the documentation.”
- “The most I like is that we have help sorting out messages from pharmacies and faxes to each provider. It’s also super easy to prescribe medications.”
- “The interface is modern and is for the most part intuitive to use. I love that it is web-based so that I can access the data I need anywhere without having to have a program installed on my device.”
Cons:
- “The only thing I don’t like about it is that we can’t keep this software because we cannot integrate it with our non-licensed practitioners.”
- “I also don’t like it when you refresh the page, it does not stay on the page you are on before refreshing. It’s very inconvenient when you have to open the chart again after refreshing.”
- “Sometimes, it can be difficult to navigate with a lot of different options.”
Source
FrontRunners reports that list athenaOne in 2022: Mental Health, Telemedicine, Medical Billing, Patient Engagement, Electronic Medical Records
- Number of appearances in 2022 FrontRunners reports: 5
RXNT is a cloud-based healthcare solution that combines multiple functionalities into one software including practice management, EHR, electronic prescribing, patient engagement, medical scheduling, and telemedicine. It helps users manage patient records, treatments, scheduling, and billing.
Here’s what reviewers on Software Advice say about RXNT:
Pros:
- “I really like the ease of finding patients and sending prescriptions. It is user friendly and easy to learn.”
- “Excellent customer service, easy to use, comprehensive EHR, staff is responsive to individual needs or difficulties. This company was out in the forefront in the e-prescribing climate.”
- “Easy to enter and follow patient data. The software seems reliable for most applications.”
Cons:
- “One of our least favorite modality is the inability to merge same patient accounts. After 2 calls and chat online with a rep- it still does not work.”
- “Inability to easily have common meds and their dosing conveniently able to be plugged in to a script.”
- “I have a very hard time populating local pharmacies. Unless you fill in the complete name, address and phone number, it reverts to a few east coast pharmacies.”
Source
FrontRunners reports that list RXNT in 2022: Telemedicine, Electronic Medical Records, Medical Billing, Mental Health, Patient Engagement
- Number of appearances in 2022 FrontRunners reports: 4
Compulink Healthcare Solution is an all-in-one cloud-based EHR, practice management, patient engagement, revenue cycle management solution. This software specializes in various practices including addiction, audiology, chiropractic, dermatology, mental health, ophthalmology, and optometry.
Here’s what reviewers on Software Advice say about Compulink Healthcare Solution:
Pros:
- “The ability to customize Compulink combined with it’s comprehensive functionality make this product the leader in Optometric EHR. Easy to use and easy to train.”
- “This software allows me to quickly, and in great detail, review, document findings, and make plans for patients. It saves me an incredible amount of time and generates all of my consult letters.”
- “Included is drawing software for external or retinal documentation which is very easy to use. Printed reports and records are very professional looking and organized.”
Cons:
- “You were limited on the number of charts you could work on at the same time. The scheduling system was awkward and difficult to maneuver.”
- “The program is quite complicated and can be difficult to navigate. There are many many glitches and they typically take a long time to get worked out.”
- “The SQL search function is difficult to use. Sometimes we have had troubles with the stability of the software – sometimes it crashes and you have to restart it.”
Source
FrontRunners reports that list Compulink Healthcare Solution: Mental Health, Telemedicine, Medical Billing, Electronic Medical Records
- Number of appearances in 2022 FrontRunners reports: 4
InSync Healthcare is a cloud-based medical solution that completely integrates the several services such as EMR, practice management, and billing. The solution has the capability to create custom dashboards, templates, and forms based on your practice unique workflows.
Here’s what reviewers on Software Advice say about InSync Healthcare Solution:
Pros:
- “The dashboard, shortcuts and reporting are some of our best features in InSync. We also like that the system is customizable and we have been able to enhance some of our documentation.”
- “My team and I enjoy having our EHR and billing/practice management integrated into one system. It’s very user friendly, intuitive and easy to use.”
- “The ease and ability to build our existing forms and processes into the InSync software was extremely helpful. Charting, claims processing, and patient communication is much more efficient.”
Cons:
- “My least favorite thing is the inability to see visits in patient demographics – financials unless a claim is done. If I have a claim back-log, the front office can’t pull the financial details for a client.”
- “This application has NO test environment. This means when you Go Live and as you continually onboard new staff, you will be playing around in your live system.”
- “No way of verifying identity with the identity question quiz thing/need to have clients upload a photo of their ID which seems low tech in today’s day and age.”
Source
FrontRunners reports that list InSync Healthcare Solution in 2022: Mental Health, Telemedicine, Electronic Medical Records, Medical Billing
- Number of appearances in 2022 FrontRunners reports: 4
Medesk is a cloud-based medical practice management solution that integrates the capabilities of EHR, patient management, medical billing, scheduling, telemedicine, and more. It helps you manage online appointments, schedule reminders, and maintain patient records.
Here’s what reviewers on Software Advice say about Medesk:
- “The software is really easy to use & highly customizable for your clinic system out there.”
- “Excellent for contaxting GP practices to update them on our activities and request input.”
- “It is also very reasonably priced and yet it is very powerful software that is always adding features and listening to their users’ feedback with regard to what new features to add.”
Cons:
- “We had some troubles with additing contract, we need to have it on profile once, but still I have this issue. Also it was a little bit difficult with invoices, but after support, now is quick.”
- “Meds can be stored on a medications list page. Problems and or diagnosis list page.”
Source
FrontRunners reports that list Medesk in 2022: Patient Engagement, Mental Health, Telemedicine, Electronic Medical Records
- Number of appearances in 2022 FrontRunners reports: 3
EpicCare is an all-inclusive EMR solution for large hospitals and healthcare systems. It’s designed to manage day-to-day healthcare operations including scheduling appointments, billing, and payments.
Here’s what reviewers on Software Advice say about EpicCare EMR:
Pros:
- “I love the Care Everywhere feature that helps see outside records. It is very easy to navigate a patient’s chart.”
- “Fun easy ways to find and store patient information. This software teaches and guide you through making it easier to locate patients and view charts.”
- “I like how easily it is to access information that is needed for patients diets, allergies and any other information needed for our colleagues need to give the patients the care needed.”
Cons:
- “Many of the treatment plans were incorrect so you have to place a ticket for everything. The training was poor so most people don’t know how to use it so you have to change everything.”
- “Once you start something you cannot undo it. Constantly making erroneous encounters.”
- “The reports are difficult and repetitive. You constantly have to re enter the information you are searching for, and in terms of anticipated user results there is none of that.”
Source
FrontRunners reports that list EpicCare EMR in 2022: Telemedicine, Electronic Medical Records, Medical Billing
- Number of appearances in 2022 FrontRunners reports: 3
Jane is a cloud-based practice management solution that helps health and wellness clinics perform their daily healthcare operations such as scheduling appointments, medical billing, charting, insurance management, patient reminders, and payment processing.
Here’s what reviewers on Software Advice say about Jane:
Pros:
- “I’ve been using Jane for many years now, I like the streamlined look, the integrated video feature, the patient portal access and the newly-integrated fullscript option. Easy to use, all in 1 place.”
- “Jane was easy to use, easy to setup and offered a lot of functionality that other software’s did not. We used this for an integrated practice of healthcare professionals & holistic professionals.”
- “Jane makes it so easy to visualize the roadmap I need to create in order to obtain the goals I set for my massage practice. And even better…I can grow my business with the Jane App, too.”
Cons:
- “Another con however was that I wanted to use the direct billing option but found that Blue Cross doesn’t allow RCC’s to direct bill – NOT Jane’s fault but disappointing.”
- “Sometimes it is difficult to get the software to respond when I am using my Ipad and I have to try several times to book an appt.”
- “Another missing element is that you can’t list your expenses, only the income.”
Source
FrontRunners reports that list Jane in 2022: Electronic Medical Records, Telemedicine, Mental Health
- Number of appearances in 2022 FrontRunners reports: 3
Kareo Billing is a web-based medical billing software that helps practitioners enter charges, check coding, send insurance claims & patient statements, process payments, manage denials and collections, and more.
Here’s what reviewers on Software Advice say about Kareo Billing:
Pros:
- “Having all of our reports curated all in one software is so functional and easy. We love being able to save documents straight to the patient file.”
- “I love many features in Kareo. I find the real time eligibility and ability to send auto claims electronically with attachments is the most useful to my practice on a daily basis.”
- “I love the fact that Kareo works seamlessly with my EHR program, I usually have responses within 24 to 48 hours of claims sent out to the insurance company.”
Cons:
- “Sometimes certain ERA’s will not apply automatically and need to be entered manually. Slight inconvenience, but I don’t think the issue is Kareo.”
- “Kareo does not even have a basic way to create an invoice for patient copays that were collected. Patients complain that there is not transparency – and they’re 100% correct.”
Source
FrontRunners reports that list Kareo Billing in 2022: Mental Health, Telemedicine, Medical Billing
- Number of appearances in 2022 FrontRunners reports: 3
NextGen Office is a cloud-based EHR, practice management, and revenue cycle management software. It helps in patient charting, managing rejections and denials, appointment reminders, and patient engagement.
Here’s what reviewers on Software Advice say about NextGen Office:
Pros:
- “I really had an awesome experience using this amazing software. When i started using it, my office communication and timeliness has greatly improved with time and it has been awesome.”
- “Its ease of use and ability to adjust day to day scheduling as well as take care of billing/medical records management is amazing.”
- “I like that a user can find a document based on date. It is very organized in that regard.”
Cons:
- “It is very time-consuming to complete exam charts due to the poor layout design of the system. The layout design does not utilize monitor real estate very well.”
- “Constantly have to go from keyboard to clicking with the mouse instead of just clicking the “enter” key. May seem trivial but it does interrupt the stream of things.”
- “I do not like how they restrict you on what you are allowed to do within your own database.”
Source
FrontRunners reports that list NextGen Office in 2022: Patient Engagement, Medical Billing, Electronic Medical Records
- Number of appearances in 2022 FrontRunners reports: 3
Practice Fusion is a cloud-based EHR solution that streamlines clinical workflows. It ensures paperless service delivery for the needs of medical practitioners, small practice setups, and legal medical groups.
Here’s what reviewers on Software Advice say about Practice Fusion:
Pros:
- “The connectivity associated with e-prescribing is also a great feature that allows providers and staff to save time by e-prescribing directly from patient charts.”
- “I love being able to access every patients information so effortlessly. I am able to access messages from providers, relay messages to the patients, update their entire profile with the click of a button.”
- “The system has a built in system of shared templates that can be customized to fit your practice and save your healthcare providers a substantial amount of time.”
Cons:
- “Also, superbilling is missing some automation from the chart note to the bill that is found in many other EHRs.”
- “The insurance list is not updated, as well as the pharmacy list they have on their system.”
- “It was very difficult to customize the patient intake, not meant for a subspecialty practice.”
Source
FrontRunners reports that list Practice Fusion in 2022: Patient Engagement, Medical Billing, Electronic Medical Records
Find the best medical software to help your business thrive in 2022
Sometimes, handling all the operational challenges can be daunting while working in a medical field. In these scenarios, using a variety of medical software to manage the clinical and administrative functions of healthcare organizations makes the process easier and more efficient.
Learn more about Software Advice FrontRunners
To come up with this top-rated products list, we looked at all the FrontRunners reports for each medical related category published over the first half of 2022 (January 2022 to June 2022). From there, we noted which products have appeared in multiple FrontRunners reports across the multiple categories.
For qualification, each product must have been featured in at least 5 of the following categories FrontRunners report: appointment reminder, Dental, electronic medical records, medical billing, mental health, patient engagement, Pilates studio, and telemedicine. In the event that two or more products were featured in an equal number of software categories, we listed them alphabetically.
Software Advice’s FrontRunners data play a vital role in creating this report. To produce our FrontRunners reports, we consider recent, published user reviews for individual software products in order to rank and score them based on their usability and customer satisfaction scores.
The data we collect for FrontRunners reports falls within a set time frame and is not updated after publication (in this case, as of June 30, 2022). For that reason, FrontRunners reports should be interpreted as a snapshot of reviews data.
To learn more about FrontRunners methodology, you can find our current version and explanations for inclusion criteria and scoring here.
Note: Product profile information and review snippets were picked from the product’s Software Advice profile as of June 30, 2022.
Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, word count and topic coverage. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. We are only highlighting excerpts with the highest positive sentiment scores in this document.
Excerpts represent user opinion and do not represent the views of, nor constitute an endorsement by Software Advice or its affiliates. Excerpts are not edited for clarity or grammar.
Disclaimer: The full text of the reviews excerpted are from published reviews on SoftwareAdvice.com for the associated product in the listed category on the date this content was published. Software Advice makes no guarantee that the reviews will remain posted for the entire period this report is active.
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