As consumers’ needs and requirements change, marketers are obliged to adapt and comply with them. To provide support and solutions, companies require additional software. A chatbot is an app used to imitate a real conversation between a client and a company’s customer support agent. It reacts to requests and questions and provides certain services. Bots can manage around 68.9% of chats from the beginning until the end.
A lot of businesses implement this tool into their marketing strategy because it helps them ensure 24/7 support and reach more potential clients. Yet there are even more applications for chatbots. They can answer FAQs, collect data, consult on the product, generate leads, reply to comments, and connect customers with certain agents.
There are many great platforms to choose from. Some of them provide more benefits and are easier to use. Different chatbot builders help reach different goals, so let’s search for your perfect solution.
1. SendPulse
SendPulse allows users to create chatbots for the most popular messengers and social networks like Facebook or Telegram. The latest addition to SendPulse’s chatbot family would be an Instagram chatbot.
One of SendPulse’s most prominent features is the possibility for a business to accept payments with the bot’s help. This is a huge advantage since not all services provide their users with this opportunity. You’ll need only a couple of minutes to add a “Payment” button. As a result, your chatbot will receive payments from customers through PayPal, Money, and Fondy.
To build a flow, users need to create a trigger, prepare auto-replies for them, and set up the sequence of messages. Finally, marketers test their bots and launch them. As you can see, the process is very simple and doesn’t require you to have some specific skills and knowledge. Besides, you can download and install the app to send quick replies to clients if needed.
Below you can see how to create a message flow in SendPulse.
Pricing
SendPulse provides users with a free plan. It enables you to have 1,000 subscribers, 3 bots on Instagram, Facebook Messenger, and Telegram, and 10 variables. Besides, you can send 10,000 messages/month. After purchasing a paid plan which starts at $7.88/month for 1000 subscribers, you can send an unlimited number of messages, create unlimited bots, and receive payments from customers. It’s worth mentioning that the WhatsApp chatbot by SendPulse has no additional monthly fee, but there is a slight difference in price per message depending on the country.
2. ManyChat
ManyChat is a perfect solution for those who search for an affordable platform. The chatbot builder has a friendly interface that helps users as much as possible: starting from its easy-to-use platform and a clear drag-and-drop editor to the extremely attractive pricing plans. It offers users to choose among a wide variety of marketing channels which include Instagram, Facebook Messenger, SMS, and other useful integrations. Ready templates serve as a helpful tool that enables you to save time.
With ManyChat, you can create your bot in four steps. Start by connecting your Facebook page to ManyChat. The second step implies creating a greeting message. You can write a text according to your liking: personalize it and add images and emojis. Next, build the main menu to help customers navigate your product and offers. Lastly, create a welcome message.
You can see a drag and drop editor for building chatbots.
Pricing
ManyChat offers users a free plan so that they can use basics and communicate with up to 1,000 customers. To make the most of the service, consider buying a paid plan. The most affordable one costs $15/month for 500 contacts. This plan allows you to have unlimited growth tools and tags, keywords, advanced segments, and insights tools and create advanced campaigns.
3. Chatfuel
Chatfuel is a great choice if you are looking for a platform that has a simple setup and use. The service is especially useful for marketers who want to automate marketing processes and communication with customers on Instagram and Facebook Messenger. The chatbot builder will help you answer the same questions in post comments, stories, mentions, and DM when you set up automated replies. Chatfuel’s drag and drop editor enables users to create flows for different purposes: lead generation, answering FAQs, providing discounts, and more.
The platform also enables you to make use of the ready-to-go templates to build a chatbot within minutes. To create replies, you just need to add the keywords customers use most often to ask questions about your product and set up custom default answers.
You can see an example of building a chatbot flow.
Pricing
The platform offers customers a free plan. It provides you with up to 50 bot users
in Facebook Messenger and Instagram. If you need more features, you can choose the paid plan, the price for which starts at $15 per month and doesn’t limit the number of bot users.
4. MobileMonkey
MobileMonkey is famous for its lead generation tools. The service offers several options based on the platform you prefer to work with. If you need to build a bot for Instagram, make use of MobileMonkey’s automation tools for brands and influencers. You can create lead forms to qualify your prospective customers and inform your team members about them. If you focus your attention on potential clients on Facebook, the service can also help reply to messages and comments automatically.
MobileMonkey allows you to build a powerful chatbot within 15 minutes. To do it, you should connect your page on Facebook to MobileMonkey. The next step is to choose a page you want to build a bot for. After, open the bot builder and select the necessary elements. Add a widget, quick question with an attribute, and create multiple choice answers.
Below you can see the process of creating the bot.
Pricing
The platform offers its customers to use a free plan available forever. The free plan enables you to send 1000 messages per month, use Mobile Monkey branding, and set up one keyword. The cheapest paid plan will cost you $14,25 per month. It includes 2000 messages, Zapier integration, and MobileMonkey API.
5. Tidio
Tidio is a perfect solution for building chatbots on Facebook and sites in no time. The platform invites users to access unlimited chatbots, ready-to-use templates, editor, and integrations with MailChimp and Zapier. Moreover, the service provides conversation bot templates. They will help you build a chatbot that meets different marketing needs. There are templates for abandoned carts, order status, shipping zones, and others.
To create a bot from scratch, you need to select a trigger (by actions visitors perform on your website, by clicking the bot, or when you start it). Then, choose nodes and connect them. Before adding a chatbot to your site, you should test it first. Once you are sure that everything works properly, you can add and activate it. If you want to create a chatbot with the help of a template, you can select one of 20+ free templates and customize it. Tailor your message and activate the bot.
Below you can see how to create a chatbot with Tidio.
Pricing
You can use Tidio’s features for free. The free plan includes unlimited chats and 100 unique visitors. You can also build chatbots with a paid plan which costs $39 per month. The package covers an unlimited number of visitors and chatbots, chatbot templates, visual editor, and integration with Zapier.
Hope the review of each service will help you in deciding which one suits your main purpose. Make use of the information above to find your perfect solution.
