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Why and How IT Leaders Are Helping Teams Prioritize Speedy Customer Service (Infographic) | #customersupport #supporticket

Why and How IT Leaders Are Helping Teams Prioritize Speedy Customer Service (Infographic)

The recent global crisis has altered customer behavior, pushing them towards digital-first channels of engagement. This has redefined customer service expectations, and has caused customers to place greater importance on speed over other parameters. So what does this mean for you?

We commissioned Forrester to survey over 200 IT leaders for their take.

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