As we near the end of this excruciating year, many individuals find themselves reflecting on all that we’ve been through in the past 12 months thanks to COVID-19.
Our country faced new, unprecedented challenges that proved overwhelming and devastating for thousands of small business owners. But we also found ways to overcome these new obstacles and adapt to the strange, socially distant world we found ourselves in.
One thing that became abundantly clear in the last year is how important it is for businesses to be ready for anything. And for so many companies, that meant relying on the right software to solve the unexpected problems they faced.
How software saved medical practices in 2020
Back in March, when news of the coronavirus first began to break in the U.S., we were forced to make a lot of major changes very quickly to the way we interacted with one another, from mask mandates to social distance requirements and stay-at-home orders.
These things had to be done in order to save lives, but each change had its own set of implications for businesses and how they would be able to continue serving their customers. And of course, since the catalyst for these changes was a medical condition, the world of healthcare was rocked.
The medical community saw a telemedicine revolution in the first months of the pandemic. Video conferencing platforms were suddenly adapted to accommodate patient privacy requirements in order to make them more accessible to doctors and patients. Even legal regulations were adjusted to make it easier for these telemedicine systems to be deployed overnight.
The Software Advice website saw a 3,000% increase in organic traffic to our telemedicine directory between April and October of this year compared to last year—and patient preference is still driving continued telemedicine use for a lot of practices.
Because medical practices went through such drastic changes this year, and because there are so many different medical software companies out there right now, we thought it would be helpful to compile a shortlist of the top medical software platforms that users and reviewers appreciated the most this year.
How we chose these companies
To create our shortlist of medical software providers, pulled FrontRunners reports for each medical-related category published in 2020 and built a master list of all the software products that appears in those reports.
From there, we noted which companies had products appear in multiple FrontRunners reports across multiple categories, and finally we narrowed that list down to those companies with products in at least three different FrontRunner reports published this year.
Top medical software providers
The companies are listed in order of how many FrontRunner reports their products appeared in this year, and then alphabetically.
Though each company on our list has multiple product offerings, we’ve pulled reviews information from the top product for each to shed some light on how users feel about these software platforms.
Here are the top medical software providers according to 2020 FrontRunners.
Kareo is a web-based EHR, medical billing, and practice management platform serving physicians in practices of all sizes; helping with everything from patient scheduling to the collection process.
Types of medical software: Electronic Health Records (EHR), Telehealth, Medical Billing, Patient Engagement
Number of appearances in 2020 FrontRunner reports: 4
NextGen offers a variety of medical software systems for ambulatory practices of all sizes and enables users to meet all regulatory requirements, including the Merit-based Incentive Payment System and population health.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Patient Management, Population Health, Telehealth
Number of appearances in 2020 FrontRunner reports: 4
Remedly is a cloud-based medical software platform designed specifically for plastic and cosmetic surgeons and medical spas.
Types of medical software: Medical Billing, Practice Management, Electronic Health Records (EHR), Patient Portal, Revenue Cycle Management
Number of appearances in 2020 FrontRunner reports: 4
AdvancedMD is an integrated medical software suite that supports practice management, medical billing, EHR, telemedicine, patient engagement, practice analytics and reporting, and physician performance benchmarking.
Types of medical software: Practice Management, Medical Billing, Medical Scheduling, Patient Portal, Telemedicine, Electronic Health Records (EHR)
Number of appearances in 2020 FrontRunner reports: 3
CareCloud is an integrated EHR system offering all the benefits of EMR, practice management, and medical billing software rolled into one, allowing users to streamline processes and maintain better control.
Types of medical software: Revenue Cycle Management, Electronic Health Records (EHR), Telehealth, Practice Management, Advanced Billing Rules
Number of appearances in 2020 FrontRunner reports: 3
ChartLogic’s ambulatory EHR suite caters to a wide variety of specialties and includes features for EMR, practice management, revenue cycle management, e-prescribing, and patient portal
Types of medical software: Electronic Health Records (EHR), Practice Management, Patient Portal, Revenue Cycle Management
Number of appearances in 2020 FrontRunner reports: 3
DrChrono offers an EHR and medical billing platform that is compatible with iPad and iPhone devices to help healthcare providers better manage a number of processes, from patient intake to e-prescribing and revenue cycle management.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Billing, Telehealth
Number of appearances in 2020 FrontRunner reports: 3
Epic Systems medical software products meet various requirements for multiple Meaningful Use Stages to help larger hospitals and healthcare systems remain compliant and better serve patients.
Types of medical software: Telehealth, Revenue Cycle Management, Managed Care, Population Health
Number of appearances in 2020 FrontRunner reports: 3
InSync offers ONC-ATCB and CCHIT certified EMR and practice management software systems to help practices of all sizes and specialties provide better care.
Types of medical software: Telemedicine, Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Transcription
Number of appearances in 2020 FrontRunner reports: 3
Kaaspro’s 75health is a cloud-based EHR system geared towards small and midsize medical practices that helps users more easily manage patient information and digital records
Types of medical software: Electronic Health records (EHR), Personal Health Records, E-prescribing, E-lab orders, Telemedicine
Number of appearances in 2020 FrontRunner reports: 3
MedicalMine Inc. created their ChARM medical software products to serve as a cloud-based EHR, practice management, and medical billing solution for healthcare organizations of all sizes and specialties.
Types of medical software: Integrated Telehealth, Clinic Management, Patient Kiosk, ePRO (electronic patient reported outcomes), Online Scheduling
Number of appearances in 2020 FrontRunner reports: 3
Practice EHR is a customizable medical software platform designed to meet the needs of small to mid-sized medical practices of any specialty.
Types of medical software: Electronic Health Records (EHR), Practice Management, Revenue Cycle Management, Medical Billing
Number of appearances in 2020 FrontRunner reports: 3
Learn more about FrontRunners
We relied heavily on Software Advice’s FrontRunners data to create this report. To create our FrontRunners reports, we consider recent, published user reviews for individual software products in order to score and rank them.
The data we collect for FrontRunners reports falls within a set time frame and is not updated after publication. For that reason, FrontRunners reports should be interpreted as a snapshot of reviews data.
To learn more about FrontRunners methodology, you can find our current version and explanations for inclusion criteria and scoring here.
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