Top 20 LMSs Based On Customer Experience

Top 20 LMS Software Based On Customer Experience—Infographic

This top 20 LMS list has been planned following a holistic approach based on input from actual users who were willing to share their experience with the LMSs.

Methodology

The reviews have been verified one by one by eLearning Industry. The order of appearance is a result of the following metrics:

• Customer satisfaction (CSAT score)
  It measures the degree of customer happiness with a particular product, service, or interaction.
• Customer effort (CEF score)
  It quantifies the amount of effort required to get customer support form the LMS vendor.
• Customer expectation (CEX score)
  It measures the gap between customer expectations and the service received by the LMS vendor.

All the above metrics were calculated based on a 5-step Likert scale from “strongly disagree” to “strongly agree.” Our methodology was developed in collaboration with Dr. Panagiotis Zaharias who is a scientific collaborator of eLearning Industry Inc. and UX expert.