Are you looking to increase your conversion rate? You may want to consider using sales dialer software solutions that can accelerate the speed and efficiency of sales professionals and boost their productivity levels. In this article, we have compiled a list of fifteen of the best sales dialer software solutions that are perfect for the job.
What Is Sales Dialer Software?
Sales dialer software aims to boost results by simplifying the manual dialing process of calling prospects. These are the following types of sales dialer software solutions that differ from each other in terms of their functionality:
Preview Dialers
Preview dialers call one person at a time. Sales reps can preview the predetermined call list and decide whether to call the next number on the list or not. Besides, preview dialers also give you a quick view of the information related to the prospects. This enables the sales reps to read up on the leads and do their research on them before placing the call.
Power or Progressive Dialers
They are quite similar to preview dialers except that they do not allow sales reps to select which lead they want to call. They automatically dial the next number on the list as soon as a call gets over.
Predictive Dialers
Predictive dialers are powered by artificial intelligence (AI). They study various patterns to predict the percentage of calls that will be answered. They call several numbers at once. In this way, sales reps do not have to spend time waiting for calls to get connected. They already have another call waiting for them in the queue as soon as they are done with the current call.
Before we even begin, let’s look at some statistics:
- An average sales rep makes 52 calls every day.
- Sales reps spend about 15% of their time leaving voicemails.
- 80% of sales require five follow-up calls.
- Only 60% of sales agents reach their quotas.
There is immense scope for companies to use the latest technology to empower their sales teams and help them become more productive. This is where sales dialer software solutions can help.
Top Sales Dialer Software Solutions
Let’s take a look at some of the sales dialer software solutions available in the market today:
1. Ring.io
Ring.io is the go-to choice for existing Salesforce and Zoho CRM users. It provides a CRM-integrated telephony platform that helps sales and customer support teams to have better customer interactions. It allows you to pre-record voicemail messages for callers who don’t pick up their phones.
Ring.io also gives you informational insights to understand what percentage of calls are getting converted. Sales reps can use this information to improve their calling strategy further. The best part is that you can make and receive calls from multiple devices, including your computer, IP phones, and existing phone systems.
Features
- Autodialer
- Call center management
- Call monitoring
- IVR/voice recognition
- Predictive dialer
Pros
- Excellent customer service
- Easy to use
Cons
- The phone app needs an update.
Pricing
- For Zoho: $69 per user per month
- For Hubspot: $89 per user per month
- For Salesforce: $109 per user per month
USP: With Ring.io, you can listen to live calls and coach your sales reps to increase their productivity.
2. Xant
Xant, which was formerly InsideSales, is a leading sales dialer application that is powered by AI. It captures behavioral insights in real-time between sales reps and prospects. These insights are aimed at optimizing engagement and improving visibility.
Top companies like Groupon, West Corp., John Hancock Investment Management, and more, rely on Xant to increase their revenue. The system enables you to identify, prioritize, and engage the right customers by using reliable data.
Features
- Multi-channel communications
- Inbound and outbound capabilities
- Lead management
- Power dialer
Pros
- Reliable insights
- Highly responsive sales dialer solution
Cons
Pricing
USP: Xant empowers sales managers with data that provides them more visibility into the performance of their sales reps.
3. ProspectBoss
ProspectBoss, formerly known as SalesDialers, is one of the best sales dialer software solutions that provide a comprehensive set of tools. It aims to help you reach out to 200 leads per hour, thereby increasing your ROI. It has an extensive database that allows you to build a list of households in specific neighborhoods for prospecting.
ProspectBoss contains built-in calling scripts and a library for drip campaigns that can help you close more leads. Apart from their mobile phones, you can also engage with leads through emails, texts, videos, and voicemail drops.
Features
- Interactive Voice Response (IVR)
- Outbound call center
- Predictive dialer
- Progressive dialer
- Reporting/ Analytics
Pros
- Easy to set up and use
- Excellent customer service
Cons
- Requires a strong internet connection to work properly
Pricing
USP: ProspectBoss offers a CRM dialer platform that combines prospect calling and lead management into one tool. Thus, it reduces operational costs while also improving efficiency.
4. CrazyCall
CrazyCall is one of the best sales dialer software solutions that integrate with all relevant platforms, including Pipedrive, Salesforce, Magento, and more. This phone system facilitates both inbound and outbound calls.
The phone system is driven by data that helps streamline and improve customer service. The application is trusted by companies like Docplanner, InstaForex, Kodakit, and more.
Features
- Call monitoring
- Voice recording
- Call dialer and matching
- Team management
- Sales analytics
Pros
- App integration
- Intuitive workflow
Cons
- Limited inbound call functionality
Pricing
- Lite: $15 per user per month
- Basic: $24 per user per month
- Pro: $39 per user per month
- Enterprise: Price on request
USP: CrazyCall offers a dedicated mobile app so that sales reps can access data anytime and from anywhere.
5. Ozonetel
Ozonetel offers a comprehensive set of call center functionalities for various business needs. Its phone system is driven by AI that helps provide robust analyses to reduce cost and improve performance.
What sets it apart from others is that it seamlessly integrates with all the powerful CRMs, including Zoho, Freshdesk, Leadsquared, Zendesk, and more. It has served more than 1500 enterprises and has handled over 2 billion calls.
Features
- Predictive dialer
- Progressive dialer
- Blended call center functionality
- Call scripting
- Call recording
Pros
- Interactive dashboard
- Reliable customer service
Cons
- The application tends to freeze randomly at times.
Pricing
USP: Ozonetel offers dashboards for live monitoring and also insightful reports to improve call quality.
6. PhoneBurner
Another top sales dialer software solution on our list, PhoneBurner, enables sales reps to engage with more leads in less time. It comes well-equipped with reporting and analytical tools to help businesses gain insights into the performance of their sales reps. Furthermore, it offers LeadStream – a built-in lead distribution platform.
LeadStream distributes leads to the right agents, thereby increasing the chances of conversion. PhoneBurner also allows you to automate post-call processes, such as updating the status for each contact.
Features
- Automatic call tracking and recording
- Call scheduling
- Power dialer
- Predictive dialer
- Preview dialer
Pros
- Highly customizable
- User-friendly interface
Cons
Pricing
- Plans start at $149 per user per month.
USP: PhoneBurner is cloud-based. This means that you can log into your platform from anywhere, using any device with an internet connection.
7. RingDNA
RingDNA is a robust platform that helps sales teams with an automated dialer. This AI-powered solution comes with a comprehensive set of features and provides real-time insights to help elevate the performance of the entire team.
Companies like Amazon, Autodesk, HP Enterprise, and more rely on RingDNA to reach out to more prospects. It is an end-to-end sales engagement platform designed to help businesses close more leads.
Features
- Call recording
- Call routing
- IVR / voice recognition
- Lead prioritization
- Sales email automation
Pros
- Actionable metrics
- Seamless integration
Cons
- Issues with data migration
Pricing
USP: One unique feature of ringDNA is that it helps you discover the conversational techniques, word usages, and other tactics used by your top performers.
8. Aircall
Aircall provides phone call solutions for modern businesses. It integrates the system with your existing sales tools, such as your CRM, and ties up all the information together. It allows you to create both inbound and outbound call centers using one system.
It allows managers to view the activity of their agents through the system’s live feed. Managers can also listen to live calls and coach their sales reps. It also displays an overview of the calls and various statistics to help businesses improve their productivity.
Features
- Task management
- Time zone tracking
- Web conferencing
- Call recording
Pros
- Quick and easy to set up
- Call routing
Cons
Pricing
- Essentials: $30 per user per month
- Professionals: $50 per user per month
- Price on request for custom plans
USP: Aircall enables sales reps to initiate call conferencing, set up an automatic phone guide, and set business hours.
9. Voicent
Voicent is a powerful, all-in-one sales dialer solution that can be used by small and large enterprises. From autodialers to IVR applications, it has a wide range of functionalities to offer.
For more than ten years now, thousands of companies spread over 50 countries have leveraged Voicent technology. It provides multiple and effective communication channels such as emails, text, calls, and more.
Features:
- Blended call center functionality
- Call recording
- Campaign management
- Autodialer
- Predictive dialer
Pros
- Robust performance
- Seamless integration
Cons
Pricing
- Yearly: $19 per user per month
- Monthly: $29 per user per month
USP: Voicent uses behavior-based intelligent tools to help deliver personalized messages to prospects. It automatically tracks prospects and leads in order to empower your sales processes.
10. Hello Hunter
Hello Hunter is an efficient sales dialer software in terms of both cost and functionality. It offers both auto and predictive dialing facilities. Using the system, you can record messages and deliver them to businesses or households in a single click.
This cloud-based system uses thousands of phone lines around the country. Hello Hunter does not charge you for busy or unanswered calls.
Features:
- Call monitoring
- Call recording
- Campaign management
- FCC compliance
- Lead management
Pros
- International support available
- User-friendly interface
Cons
Pricing
- Predictive Dialing: $12 per month per agent
- Hosted Switch: Starting from $400 per month
- PBX: Starting from $499 per month
USP: Hello Hunter also provides voicemail message drop, political dialing, and survey support.
11. CallHub
CallHub is a multi-channel contact management solution that offers both voice and SMS solutions. It is suitable for businesses of all sizes- small, medium, and large. It can seamlessly integrate with your CRM. Companies like NDP, Momentum, and Georgia Democrats rely on CallHub to boost their sales call productivity.
Features:
- Political phone banking
- Robocalls
- Reporting and analytics
- Scheduled calls and messages
- Patch-through calls
Pros
- User-friendly
- Detailed orientation videos
Cons
- Users have reported some bugs
Pricing
- $0.016 per minute is charged after making 5000 calls.
USP: CallHub allows users to filter incoming messages based on keywords.
12. ChaseData
ChaseData is an award-winning sales dialer software that offers cutting edge technology. It aims to help businesses make data-driven decisions by providing reports in real-time.
You can even customize the solution to meet your specific needs- from sales to customer service. Furthermore, you can keep track of the phone time of your agents. You can obtain complete details about the number of calls made, conversion rate, and other essential information.
Features
- Call scheduling
- Call scripting
- Power dialer
- Predictive dialer
- Preview dialer
Pros
- Flexible and powerful
- Reliable customer support
Cons
- They could offer better training for users.
Pricing
- Small business: $89 per user/month
- Professional: $139 per user/month
- Enterprise: $169 per user/month
USP: The ChaseData interface allows you to communicate with your prospects and leads via multiple channels, including email, live chat, social media, and more.
13. CallFire
CallFire is often regarded as one of the world leaders in providing the best texting and call solutions. With its robust functionalities, it helps businesses develop long-lasting relationships with their customers.
It integrates with your CRM and also Excel and provides agents with all the customer information they need at a glance. You can even add custom scripts, record calls, and have pre-recorded voicemails in case no one answers the call. Also, CallFire supports unlimited call transfers.
Features
- Call recording
- Call scripting
- Interactive Voice Response (IVR)
- Outbound call center
- Predictive dialer
Pros
- Good customer service
- Rich interface
Cons
Pricing
- Pro: $599/month
- Startup: $199/month
- Lite: $99/month
- Pay as you go: 6¢ per minute/text.
USP: What sets it apart from others is that it offers excellent customer support via emails, tutorials, and chat for every step of your campaign.
14. Sales Sling
Sales Sling is a cloud-based sales tool designed to help generate leads for businesses.
It enables businesses to close in more leads by automating call dialing. By integrating it with top CRM solutions, you can obtain all the notes and history related to a customer on a standard interface. Some of these CRM applications are Hubspot, Zoho, SalesForce, and more.
Features
- Call recording
- Power dialer
- Predictive dialer
- Preview dialer
- Call scripting
Pros
- Intuitive interface
- Third-party integration
Cons
- The search option needs improvement.
Pricing
USP: Sales Sling gives you quick, real-time insights into call statistics related to lead sources, agents, and campaigns.
15. Five9
Five9 is an all-in-one call center software that uses AI to help businesses increase the productivity of their sales teams. It provides a mix of both outbound and inbound calls. You can use the platform to communicate via text, email, chat, and also the web.
It directs calls to the right agents and also provides customer intent data instantly before they pick up the phone. Top companies like Estee Lauder, DHL, Fitbit, and more rely on Five9.
Features
- Predictive dialer
- Progressive dialer
- Reporting/Analytics
- Call scripting
- Escalation management
Pros
- Excellent tech support
- Completely customizable
Cons
- Some users have experienced difficulty during the setup process.
Pricing
USP: Five9 provides crystal clear voice quality and employs the most stringent levels of security to protect the data of its customers.
The more leads you approach, the more chances of conversion. Therefore, investing in a sales dialer software will only boost the productivity of your sales and enable you to generate more revenue.
If you need any assistance in choosing the best sales dialer software for your business, do feel free to contact us. We’d love to help you out!
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