June 24th, 2020 | 3:00pm BST, 10:00am EDT
For retailers, online experience has gone from being ‘a priority’ to ‘the priority’.
For the last 10 years, ecommerce has grown steadily as a percentage of overall retail. This year, for some categories, that’s jumped to 100%. From China, where JD ended up being basically a key service, to the West, where Amazon had to take measures to limit demand, most commerce became ecommerce. As we’ve moved beyond this, customers are now habitual ecommerce buyers; millions more transactions that would have previously taken place in store are occurring online.
How can retailers make the most of this situation, and how can they meaningfully use the data & personalisation opportunities that drive the online world to make the most of customers’ increased online demand?
Join Coveo, the Experience Intelligence Platform, & Dan Barker, who has 20 years of ecommerce experience across more than 100 brands, where we discuss how your organisation can provide more value by leveraging AI and data and gain more value from your new and existing customers by delivering the online experiences they expect.
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