Live chat software can have a significant impact on your user’s experience.
In a survey, it was found that 51 percent of consumers are more likely to buy from a company that offers live chat support.
Given the rising popularity of live chat software, we thought to throw some light on the top live chat company CEOs.
Let’s look at what they do and how they are transforming businesses in the SaaS industry. So Let’s begin.
1. Ben Congleton, Olark
Ben Congleton is the CEO and co-founder of Olark Live Chat. He has done his Ph.D. from the University of Michigan. Before co-founding Olark, he served as the CEO of Nethernet Corporations for 13 years.
About the company:
Founded in 2009, Olark offers you a live chat platform that lets you interact with your customers in real-time. They carry their expertise of 10 years in powering real conversations. Using Olark, you can easily engage your customers, answer their questions, and gather feedback.
They store and organize your structured notes and chat transcripts to provide you detailed insights. Till now, they have served over 40,000 customers in 170 countries.
No. of employees: 29
Revenue: $5 Million
You can connect with him on LinkedIn.
2. Sofia Rossato, SnapEngage
Sofia Rossato is the CEO of SnapEngage, an omnichannel enterprise chat platform. She is a live chat expert with 20 years of experience in the industry. Prior to SnapEngage, she had led teams at a FinTech start-up that grew to 400 people and $57M. She completed her graduation from the University of Pennsylvania.
About the company:
SnapEngage is all about providing a live chat solution to empower conversations between organizations and their customers. They aim to consistently boost conversions and satisfaction of their clients while also lowering cost-per interaction.
They have grabbed many awards, including Live Chat Leader (G2 Crowd) 2019, Inc. 5000 Fastest-Growing Private Companies in America 2018, and more.
No. of employees: 47
Revenue: $5 Million
Connect with her to stay updated.
3. Hamid Shojaee, Pure Chat
Hamid Shojaee, a live chat expert, is the CEO of Pure Chat. He calls himself a software guy who loves to build software products and companies. He hasn’t only built Pure Chat, but the list also includes xosoft, Transfer Big Files, GitKraken, and ArtiBot.
About the company:
Pure Chat is the fastest and easiest way to add live chat to your website. Plus, Pure Chat is completely free. They offer a powerful operator dashboard and allow unlimited chat. The best part is that you can easily add a customizable widget to the solution.
In fact, Pure chat has dedicated Native iOS and Android applications for it.
No. of employees: 5
Revenue: $1 Million
You can find Hamid here.
4. Royston, Zendesk Chat
Royston is one of the founding engineers of Zopim and the current CEO of the company. In 2014, Zopim was acquired by Zendesk, a leading customer service software in the world. Prior to Zopim, Royston had worked in California with FaceTime Communications Inc. and later went on to co-found Entrepreneur27.
About the company:
Zendesk Chat, which was earlier known as Zopim, is a live chat support and web analytics product. They help connect businesses with their online customers in real-time.
With the Zendesk Web Widget, customers can find the answers themselves. They aim to help you provide your customers with a seamless shopping experience across your website.
No. of employees: 11
Revenue: $430,165
5. Manohar Chapalamadugu, ClickDesk
Manohar Chapalamadugu is a live chat expert who founded ClickDesk in 2011. Currently, he is also the CEO of Agile CRM that aims to disrupt the CRM space by combining web analytics to it. He completed his Masters in Computer Science from the State University of New York at Stony Brook.
About the company:
ClickDesk is one of the most valuable combo of live-chat, helpdesk, and webphone. No wonder it is trusted by over 185,429+ businesses worldwide. Founded in 2011, ClickDesk rose from zero to over 65,000 businesses in just 18 months.
They are a team of 25 engineers now, earning revenue in millions.
No. of employees: 25
Revenue: $2 Million
Find out here what Manohar is doing next.
6. Kevin Gao, Comm100
Kevin Gao is the co-founder of Comm100. He is an entrepreneur at heart who started taking care of his family shoe business from an early age. When he was living in Toronto, he founded Dynamsoft, a company that aims to provide enterprise-class version control software.
His hobbies include hiking in the local mountains, playing classical guitar, and more.
About the company:
Comm100 provides customer service and communication solutions at an enterprise level. Their live chat program enables businesses to engage with their website visitors in real-time. Some of their top clients are Winterthur, Toronto Public Health, Rackspace, and more.
No. of employees: 53
Revenue: Not disclosed
Find him on LinkedIn and stay updated.
7. Vladimir Sander, Smartsupp
Vladimir Sander co-founded Smartsupp along with Petr Janosik and Dusan Kmet in 2016. It has its headquarters located in Brno, Czech Republic.
About the company:
Smartsupp is a smart live chat application that aims to take communication with customers to the next level. Fifty-three thousand companies are actively using Smartsupp as I type this. Their clients are spread over Europe, America, and Asia.
It offers a simple and intuitive interface for ease of use. Currently, they are working on automation of customer care and open API for the integration of chatbots.
No. of employees: 25
Revenue: $6 Million
8. Varun Shoor, Kayako Engage
Varun Shoor is a live chat expert who founded Kayako back in 2001 and decided to exit in 2018. He is the ex-CEO of the company. Well known as the Jalandharhas boy, Varun has 50,000 organizations hooked on its helpdesk software product. Coding was a hobby for him, which turned into a full-time profession.
About the company:
Kayako Engage is a help desk software that aims to help businesses deliver exceptional customer service. This live chat program can support multiple languages to cater to audiences at a global level. It can be deployed both on-premise and as a cloud service.
Plus, it is quite easy to use. You can integrate your live chat software into your website, android, and iOS.
No. of employees: 69
Revenue: Not disclosed
Here is his LinkedIn profile.
9. Michael Kansky, LiveHelpNow
Michael Kansky is the founder and CTO of LiveHelpNow, designed to combat bad customer service. Apart from LiveHelpNow, he is also the founder and CEO of HelpDesk. He completed his graduation from the National Technical University of Ukraine in Computer Science.
About the company:
LiveHelpNow is a set of tools that enables businesses to interact or engage with their customers in real-time. You can use the platform as a self-serving kiosk. LiveHelpNow is one of the top-rated products used by some of the top companies. Besides, it offers a flexible and foolproof, multi-brand ticketing support platform.
No. of employees: 19
Revenue: $2 Million
You can connect with Michael on LinkedIn.
10. Dustin Yu, WebsiteAlive
Dustin Yu is the CEO of WebsiteAlive, the easy live chat and click-to-call solution for your business. He studied Bachelor of Arts in Computer Science from The University of Texas at Austin. His product is used by Fortune 500 companies, public universities, major hotel brands, and pro sports teams.
About the company:
WebsiteAlive was founded in 2004 with the purpose to help deliver a seamless customer experience. It has created two live chat solutions named AliveChat and AliveDial. Using these products, businesses can answer all their customers’ queries in real-time. Besides, it is compatible with both desktop and mobile devices.
No. of employees: 8
Revenue: $5 Million
Follow Dustin on LinkedIn and know all about his work profile.
So that was the end of the list.
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