7 Steps (with Sample and Format)

From time to time, companies and enterprises have to be rated. This simply entails assessing the quality, performance or standards of the services they offer. In most cases, this is done with the view of seeing how the enterprises fair on with each other.

As with any other undertaking, some discrepancies or misinformation are naturally bound to arise. If and when such issues arise, the firms affected will generally have to seek redress. That is where the ‘criticism letter’ comes in.

It is basically one that is drafted by a rating organization typically to clarify or make up for any errors or inconsistencies that are noted on the previous ratings. Due to its complexity, not many people may draft it comfortably. That is why a sample letter of criticism comes in handy.

• Analyze the situation at hand first and foremost before attempting to draft the letter. Only proceed after ensuring that you have your facts right.
• Approach the matter from a position of neutrality. Try as much as possible to eliminate all forms of biases.
• Maintain the same neutrality as you draft the rest of the letter. This has to be exhibited in the tone and the language you use to convey your feelings to the reader.
• Commence the exercise with a proper salutation. How you start out definitely has a bearing on the way in which the letter may be perceived by the reader.
• Offer some suggestions on the possible way forward. The suggestions you give forth have to be relevant to the root cause of the problem at hand.
• It pays to appreciate the person or firm being criticized for the services he/it has provided all along. That way, it will usually see to it that you do not appear as being a sadist.
• Append your signature, add your name, and end the letter appropriately after you are done with drafting the same.

• Start with the verbal warnings. Draft the letter if and only if the warnings fail to yield the desired end results.
• Make the letter sound professional in the manner in which you word the letter and the tone that you employ throughout.
• Keep the letter as brief as can possibly be the case. Do not bore your readers with unnecessarily long letters that may confuse him altogether.
• Be transparent all the while. Every accusation you level against the reader has to be backed by supportive evidence.
• Offer some valid solutions to the reader to be able to be taken seriously. You want to prevent a situation where you may be deemed a talker but not a doer.
• Needless to point out you have to check the letter for any spelling or grammatical mistakes before submitting to the reader.

You now know the steps to take to draft a letter of this kind if and when you get confronted with the need to do just that. With this knowledge firmly at your fingertips, is it not in order for you to move with haste now and implement it? What more could you ask from us?